Customer researchFor DTC brands and the agencies behind them

Know what makes your customers buy before you spend on the next ad.

We go through the forums, reviews and online communities where your buyers talk when no brand is in the room. You get it back as real quotes and clear next steps for your ads and pages.

Download the PDF
For DTC brands

Know what to say before you spend on saying it

Each benefit below comes with the real finding behind it, taken from a report on magnesium supplements. Pick one to see it.

Tell me about your brand
3 · Their words74 mentions

The 3am wake-up

"I'd fall asleep fine but then wake up around 3am every single night, heart pounding, overthinking random stuff."
What the report says for ad copyNaming the exact time in creative converts because it creates an instant moment of recognition.
Magnesium supplements report
2 · Objections58 mentions

Form confusion

"I have been wanting to start for months but every time I go look I don't know which form to take. Every time I Google it I get a different answer."
What the report says for landing pagesThe single highest-leverage page element is a simple, honest explanation of which form this product uses and why.
Magnesium supplements report
4 · What workedShare of positive mentions

The forms people recommend

Glycinate / Bisglycinate35%

Citrate20%

L-Threonate18%

Malate15%

Topical chloride13%

"Magnesium glycinate has been a game changer for my sleep and anxiety."
Magnesium supplements report
5 · Complaints98 mentions

Insomnia and panic from glycinate

"I took it for sleep and it actually made me wake up anxious with racing thoughts."
The gap the report foundGlycine-free calming formulas. For the subset of people who react paradoxically to glycinate. A real gap with real demand.
Magnesium supplements report
5 · Complaints37 mentions

The honeymoon effect

"Works for a few days then stops completely."
What the report says about retentionThe honeymoon effect and paradoxical reactions lose customers in week one. Education in the post-purchase sequence saves them.
Magnesium supplements report
For agencies working with DTC brands

Customer research for every brand on your roster

Each client needs its own customer language. The research only needs a category and a question, so it can run for every client without waiting on logins or ad accounts.

Talk about your clients
This month's researchExample

One agency, four clients

SK
Skincare brand
What do people worry about before trying retinol?
Delivered
SU
Supplement brand
Why do subscribers cancel after the second month?
In progress
PF
Pet food brand
What makes owners switch brands?
In progress
AW
Activewear brand
How do women describe fit problems?
Brief in
Monthly research is priced per clientAsk on a call
1 · The triggerTop triggers by frequency

Why people start buying

Sleep disruption and chronic insomnia31%

Anxiety and nervous system overstimulation25%

Muscle cramps, spasms, restless legs21%

Migraines and chronic headaches14%

Constipation and digestive regularity10%

Magnesium supplements report
3 · Their wordsBefore they know the answer

How they describe the problem

"wired but tired""waking up at 3am staring at the ceiling""a busy mind that won't shut down""living at 50% battery""my blood feels like cement""brain chatter"
Why it matters for the briefBefore someone discovers magnesium, they are not describing a "magnesium deficiency." They are describing a state.
Magnesium supplements report
3 · Their wordsRanked by mentions

Every angle has a number behind it

  1. The wired-but-tired loop82
  2. The 3am wakeup74
  3. Heaviness and physical sluggishness53
  4. Shoulder and neck tightness36
"My eyes tell me I'm tired, but my body tells me I'm awake and can't fall back asleep."
Magnesium supplements report
Final synthesisOne page

The six things this research tells you clearly

Entry pointSleep failure and anxiety are the same person, described differently.
Conversion barrierForm confusion and buffering distrust.
Positioning angleUnbuffered, single-form, transparent labeling.
Retention riskThe honeymoon effect and paradoxical reactions lose customers in week one.
Magnesium supplements report
Other questions, same method

What else it can answer

A few findings from studies we've published, and the part of your marketing each one would change.

Ads

Know which words your audience responds to

Creatine still looks like a gym product to a lot of women. The ones who take it talk about something else, and the ones holding back have one fear.

From a study · Creatine for women
"I know it's vain but I've been avoiding it bc I hear it bloats you."
What holds them back
bloatingwater weightgym bros
What they say it fixed
brain fogenergyperimenopause
Positioning

Find the angle your competitors are missing

~40%of complaints

Whole-body deodorant's top complaint is irritation. It hits the exact areas the product is sold for, and weak odor control only comes fourth.

"I tried it exactly once on the 'netherbits', and it burned."
Product

Check who a product is really for

You'd guess people buy wellness patches for convenience. The top reason they give is medical.

Medical37%
Convenience17%
From a study · Wellness patches
"My mom has a stomach-absorption issue with B12, and has to give herself injections."
Retention

Find out what makes customers buy once and leave

64%of responses to a refused return are chargebacks

And with return fees, the fee itself is not the problem. The surprise is.

From a study · Return policies
"I don't mind having to pay for return shipping but I do mind it being an automatic process"
Email and SMS

See what your list does when it's had enough

27%hit spam, not unsubscribe

Only 22% use the unsubscribe link, and most people who want out name one thing: how often you send.

"Nobody needs that much soap and lotion!!"
How it works

About a week, and you pay at the end

1
Day 1

You send your questions

A product, an audience or a problem. I reply within 24 hours with how I'd research it and a quote.

2
During the week

Gather and clean

Thousands of public posts and comments from where your buyers talk, with the ads, bots and off-topic replies taken out.

3
During the week

Sort and count

Every comment is sorted by theme and counted, so you can tell what 74 people say from what 3 people say.

4
About a week later

Check, then deliver

Every quote is matched to its source before you see it. Then you get the report, with each of your research questions answered.

Why not just ask ChatGPT or Claude?

You can, and for a quick gut check it's fine. But a chat answer is built from what the model already absorbed, so you can't see who said something, how many people said it, or if anyone said it at all. Insightios research starts from thousands of real posts, counts every theme and checks every quote against where it came from.

★★★★★

"Eduard did a phenomenal job on this VOC research project. His work was detailed, well-organized, and delivered on time. Communication was smooth throughout, and he adapted quickly when we refined the project scope. Highly recommend for any research work you need to be able to rely on."

A
AgencyMarketing
★★★★★

"Very reliable and detail-oriented. Delivered high-quality market research and clear insights. Highly recommend."

DTC
DTC BrandEcommerce
★★★★★

"Edu made a great research job! Perfectly understood the assignment and the profiles we were looking for. Executed efficiently and sooner than expected. Good communication and quick to answer."

H
Hospitality CompanyReal Estate
★★★★★

"Eduard was very professional, clear and outcome focused. I received my reports in due time. Before, during and after, it was a delight to discuss improvement options and broaden the perspective. This way I got more than I asked for. I will definitely recommend Eduard."

S
SaaS CompanySoftware
★★★★★

"Eduard did a great job researching and providing customer insights for us. He is very professional and great to work with."

DTC
DTC BrandEcommerce
★★★★★

"Eduard was professional and delivered a quality report in line with the provided instructions and feedback. We look forward to partnering with him on future projects!"

A
AgencyMarketing
Edu, founder of Insightios
The person behind it

Hi, I'm Edu.

I'm from Barcelona, where I currently live. Curiosity has always driven me. Discovering new places, cultures, and ideas has defined most of my life.

I've always been passionate about business and how ideas can turn into meaningful things. With the explosion of AI, I'm amazed by how fast the world is changing and how many opportunities are opening up for anyone with a laptop and an internet connection.

After years living across different countries in Europe and working with all kinds of businesses, I decided to build something of my own. Doing what I love most: finding insights and helping others.

That's why I built Insightios. To find the kind of human insights that help companies get their positioning right, run better campaigns, or validate an idea before they bet on it. Not just using AI, but combining it with real conversations from the places your audience actually talks: Reddit, YouTube, Quora, Instagram, Facebook, and more.

Start a project

Tell me what you need to find out

A rough question is fine. I'll reply within 24 hours with how I'd research it and what it would cost.

You only pay once the report is delivered
About a week from question to report
Every quote checked against its source

Prefer to talk first? Book a 20-min call or message me on WhatsApp.

You only pay once the report is delivered.

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